Retail Lending Operations Manager At Meridian St Catharines …, St. Catharines

Drive exceptional service at Meridian as the Retail Lending Operations Manager. Oversee a team focused on mortgage fundings and enhance operational efficiencies in a hybrid work model. The Leader of Retail Lending Operations will manage all retail lending solutions, ensuring agile delivery within established Service Level Agreements. This managerial role requires extensive operational expertise to foster collaboration with internal partners and external vendors. Your focus will be on service quality, risk mitigation, and enhancing the member experience. Key Responsibilities: • Lead a high-performing and engaged retail lending team • Ensure compliance with service level agreements and operational goals • Develop policies to maximize efficiency and consistency • Manage escalations and enhance communication with stakeholders • Drive strategic initiatives to improve lending operations Requirements: • 10+ years in financial services, especially in operations • 5+ years in a leadership role • Robust understanding of banking products and services • Proficiency in MS Office and financial applications • Ability to analyze and improve processes Utilize your expertise in lending operations to enhance the member experience at Meridian. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pf8la