Financial Service Representative - LendDirect Office 1604, St. Catharines

Position Financial Service Representative at LendDirect, part of Attain Finance.

Responsibilities

Deliver exceptional service: Provide outstanding support to new and existing customers, guiding them through the loan process with care and professionalism.

Drive sales growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross‑sell.

Engage customers: Manage inbound calls confidently and make proactive outbound calls to attract new business and promote our offerings.

Support delinquency management: Collaborate with customers on past‑due accounts, offering solutions and working toward resolution.

Learn and grow: Participate in a hands‑on training program with one‑on‑one mentoring to build skills and confidence.

Ensure compliance: Follow all regulatory guidelines and company policies to protect customer information and company assets.

Qualifications

Customer focus: Genuine desire to help others and provide top‑tier service in every interaction.

Sales mindset: Confidence in promoting products and services that meet customer needs.

Strong communication: Excellent verbal and written communication skills, with the ability to build rapport quickly.

Problem‑solving skills: Ability to think on your feet and offer creative solutions to customer challenges.

Adaptability: Willingness to learn new systems and processes in a dynamic environment.

Team player: A collaborative spirit with a desire to contribute to team success.

Educational background: High school diploma or equivalent required; college coursework or degree is a plus.

Industry experience: Experience in customer service, sales, or consumer finance is preferred but not required—training will be provided.

Work Location 400 Lake Street, St. Catharines, ON L2N 4H4

Operating Hours Monday– Friday 9:00am – 7:00pm, Saturday 9:00am – 5:00pm

Hourly Pay $19.00– $25.00

Benefits All full‑time employees are eligible for paid time off, medical, dental, vision, life insurance, disability, and other voluntary coverages. Eligible for RRSP/DPSP program after 3 months of employment with a company match. Additional perks include employee assistance program, emergency relief fund, diversity and inclusion council, tuition reimbursement, leadership development programs, and potential to earn through a monthly bonus program.

EEO Statement Attain Finance Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, and Heights Finance) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. We provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any applicable state/provincial law.

#J-18808-Ljbffr