Technical Service Desk Analyst Fujitsu (St. Catharines)

Join Fujitsu as a Technical Service Desk Analyst, providing essential support to School Districts. Utilize your expertise in troubleshooting and managing tickets to enhance customer experience. As a vital resource for Level 1 staff, you'll analyze technical problems, resolve issues via various channels, and maintain performance standards. This role requires strong communication, analytical skills, and the capacity to adapt to a shifting work schedule from 7 am to 7 pm PST. Key Responsibilities: - Analyze and resolve technical issues for School Districts - Support Level 1 staff with troubleshooting incidents - Manage tickets and communicate customer updates - Document resolutions using Service Desk tools - Create and improve standard operating procedures Requirements: - 3–4 years in a service desk workplace - 1+ years of Level 2 support in MPLS networks - ITIL Certification completion preferred - Proficient in network analysis tools - Excellent communication and interpersonal skills Your analytical skills and proactive approach will help Fujitsu provide exceptional support to diverse educational institutions. Apply on Kit Job: kitjob.ca/job/2prag0