ServiceNow Business Process Consultant at EY, St. John's

Advance your career at EY as a ServiceNow Business Process Consultant, specializing in ITSM and HRSD enhancements. This role supports process optimization and solution design across client engagements.

As part of EY's dynamic consulting team, you will lead efforts to understand and design effective ITSM and HRSD processes. Collaborate with clients to document their needs and translate them into functional requirements for ServiceNow, while providing guidance on best practices to optimize operations.

Key Responsibilities:• Lead stakeholder interviews and discovery workshops • Develop user stories and acceptance criteria for ServiceNow implementations • Guide clients on best practices, focusing on out-of-the-box functionalities • Ensure accurate configuration of functional requirements with technical teams• Support training and change management initiatives

Requirements:• Expertise in ServiceNow ITSM and HRSD modules • Experience in process documentation and flow analysis • Strong focus on stakeholder communication in Agile settings • Ability to reconcile competing priorities and project timelines • ServiceNow and ITIL certifications preferred

Bring your expertise in process consulting to EY’s ServiceNow team and drive meaningful improvements for clients. #J-18808-Ljbffr