L3 Application Support Consultant– Wire Payments, St. John's

Position Description Build your career with one of Canada's largest home‑grown technology consulting organizations and become a true owner in the company to help you grow.

CGI is a proudly Canadian company with deep roots across the country and a global presence spanning 100+ offices worldwide. Our partners shape the future of technology through meaningful work, long‑term client relationships, and a culture built on accountability, respect and collaboration.

We are currently looking for an Application Support Consultant for Level 3 support. The ideal candidate provides senior production support for mission‑critical wire payment applications and platforms. This role leads complex incident resolution, drives root cause analysis, and partners across business, engineering, infrastructure, cloud, and database teams to maintain stability, resiliency, and regulatory support.

This hybrid position requires 2–3 days per week from any one of our Atlantic offices: Halifax, NS; Moncton, NB; Fredericton, NB; Stratford, PE; or St. John’s, NL.

Your future duties and responsibilities Domain&Business Support

Provide technical support for applications supporting wire payment processing across FEDWIRE, Lynx, and SWIFT.

Support high‑value payment operations with a focus on accuracy, timeliness, and risk controls.

Investigate payment failures and exceptions and coordinate remediation with internal and external partners.

Communicate incident impact, status, and recovery actions to business stakeholders.

Incident, Problem&Risk Management

Serve as the L3 escalation point for high‑severity production incidents.

Lead root cause analysis and document corrective and preventive actions.

Support incident bridges and provide concise updates during major outages.

Identify recurring issues and recommend long‑term fixes and process improvements.

Technical Support, Platform Support&Development

Support and maintain SSIS processes for data integration, reconciliation, and reporting.

Support applications on Google Distributed Cloud and GKE, including availability, deployment, connectivity, and runtime issues.

Write and optimize SQL for analysis, issue investigation, reconciliation, and reporting.

Analyze issues across MS SQL and Oracle databases to validate transactions and support incident resolution.

Use C#/.NET/Python to support application components, automation, and defect fixes.

Monitoring&Observability

Use Dynatrace/Splunk for monitoring, log analysis, and incident investigation.

Proactively review trends and alerts to identify issues before they impact production.

Partner with engineering teams to improve monitoring, logging, and alerting.

Collaboration&Continuous Improvement

Collaborate with development, infrastructure, database, network, security, and vendor teams to resolve complex issues.

Mentor L1 and L2 teams through knowledge transfer and support guidance.

Maintain runbooks, procedures, and support documentation.

Participate in post‑incident reviews and continuous improvement initiatives.

Required Qualifications To Be Successful In This Role

Experience in payment operations, risk management, exception handling, and production support.

Hands‑on experience with SSIS and MS SQL Server.

Working knowledge of Google Distributed Cloud and GKE application support.

Strong working knowledge of Spring Boot microservices and REST APIs, with hands‑on experience supporting production issues, deployments, and service reliability.

Working knowledge of MS SQL and Oracle databases for query execution, validation, and issue investigation.

Experience using Copilot and AI‑enabled tools to improve support, analysis, documentation, and automation workflows.

Proficiency in T‑SQL development and debugging.

Programming experience in C#/.NET/Python or similar languages.

Experience with Dynatrace/Splunk for monitoring and incident analysis.

Strong analytical and troubleshooting skills in high‑pressure production environments.

Strong written and verbal communication skills.

Preferred Qualifications

Knowledge of US wire payments and high‑value payment systems.

Experience in financial services or other regulated environments.

Familiarity with ITIL incident, problem, and change management.

Experience supporting mission‑critical, high‑availability systems.

Compensation CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$120,000.

EEO Statement At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal‑opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

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