Guest Service Agent, St. John's

Sandman Signature - Canada - St. John, 227 Kenmount Road, St. John's, Newfoundland and Labrador, Canada

Job Description First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats– from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks – incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

Job Requirements

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

1 year of experience as a Hotel Front Desk Clerk Preferred

Experience in all aspects of customer service and people management

Strong working knowledge of accounting practices and principles

Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

Exceptional conflict resolution, negotiation, and objection handling skills

Able to effectively communicate both verbally and in writing

High level of proficiency Opera/Opera Cloud

Duties

To provide a warm, welcoming and friendly environment

Responsible for checking guests in and out of the Hotel.

Answers various questions from guests and arranges transportation for guests.

Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.

Book telephone reservations

Computes bills, collects payment and makes change for guests.

Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.

Print updated in-house, arrival, departure, and room status reports every two hours

Check all unresolved departures.

Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.

Write all wake-up call requests on specified form and enter on switchboard.

Complete welcome calls.

Clean and tidy front desk area.

Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.

As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.

Provide information to staff and/or clients about special activities.

Observe and report any security issues to the Manager.

Applicable Skills

Excellent customer relations.

Must have time-management skills.

Adaptable to change and be able to handle multiple priorities under pressure.

Eager and focused to exceed guest expectations.

Perks

Rewards&Recognition

Discounted Hotel Stays for Team Members and Family&Friends rates too!

25% discount at our restaurants for up to 6 people

Discounted Passes/Lift tickets at

Grouse

Mountain and

Revelstoke

Mountain Resort

Ongoing Employee events, incentives&recognition

Growth Opportunities- Career Advancement starts from Within

Dedicated Training Program

Employee Assistance Program (EAP)- Free mental Health Support, Legal&Financial Counselling

Refer a friend or family and earn money!

Group Life Insurance, Extended Health, Dental, Vision Care!

Complimentary Stays

RRSP Matching

Milestone Rewards

Tuition Credit Program

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.

Sandman Hotel Group

takes seriously its obligations under the Human Rights Code.

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