Client Service Representative - Part-time (15 hours/week), St. John's

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to makea meaningful impact and are truly valued for who they are and what they contribute.

What You’ll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, or proactively connect clients with the right team members, becoming the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include evenings and weekends and to work at multiple banking centres within areasonable travel distance.

How You’ll Succeed

Client engagement– help clients manage their accounts and products, focus on the client experience, and connect clients to the right CIBC team members who can help them reach their goals.

Problem solving– listen, ask questions, and put yourself in the client’s shoes; act like an owner by taking accountability for client issues and knowing when to lean on others to create better solutions.

Leveraging technology– become a technology expert; introduce clients to our mobile banking applications to help them better manage their banking needs.

Who You Are

You put our clients first and engage with purpose to find the right solutions, going the extra mile because it’s the right thing to do.

You’re goal‑oriented, motivated by accomplishing goals and delivering your best to make a difference.

You’re passionate about people, find meaning in relationships, and surround yourself with a diverse network of partners.

You love to learn, have a strong sense of curiosity, and are passionate about growing your knowledge.

You engage with your heart and mind, care about people, and respect different perspectives.

Values matter to you; you bring your real self to work and live our values of trust, teamwork, and accountability.

What CIBC Offers

Competitive salary, incentive pay, banking benefits, a benefits program*, a defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.

Technological toolkit and spaces that make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

A culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to invest in your growth and development.

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong.

Applicants have a wide range of abilities; we provide an accessible candidate experience.

You need to be legally eligible to work at the specified location(s) and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute‑based assessment and other skills tests such as simulation, coding, or French proficiency.

We use artificial intelligence tools during the recruitment process to help us get to know more about you and give you the opportunity to learn more about us.

Job Location 65 Stavanger Drive

Employment Type Regular

Weekly Hours 15

Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

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