Guest Service Agent (St. John's)

Holiday Inn Express & Suites St. John’s Airport is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel. The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office. Responsibilities: - Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage - Follows established procedures and policies when completing tasks - Prepares and sends courier packages and ensures accurate billing and records - Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries - Demonstrates a customer service attitude with internal/external contacts - Provides basic data entry and transaction handling service for the Front Office within a property - Inputs data accurately into the appropriate database - Produces statistics and reports on the data as per standard formats - Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up - Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit - Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies - Other duties as required Skills/Knowledge/Experience: - Minimum 1 year experience in similar position preferred - Advanced communication, interpersonal, and customer service skills - Technical aptitude - Able to work flexible hours - Beginner level in the use of MS Office Suite - Professional appearance and attitude - Bondable - Exemplifies IHG’s core values and enjoys working in a culture of accountability Additional Information: - All positions will receive required training to fulfill duties & responsibilities A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more! Important note: - Holiday Inn Express & Suites would like to thank all interested applicants - Only those selected for an interview will be contacted Job Types: Full time, Permanent Pay: From $19.75 per hour Benefits - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2os9ag