Client Services Representative (Downtown), St. John's

At CCA, we believe strong client relationships are at the heart of everything we do. We don’t just provide services—we build partnerships grounded in trust, communication, and results. If you enjoy connecting with people, understanding their needs, and helping them succeed, this role offers an opportunity to make a real impact. You’ll work closely with clients, support their goals,and play a key role in strengthening long‑term relationships that drive mutual success. Our downtown Winnipeg office is ready to welcome new team members.What the Role Involves

Act as the primary liaison between clients and internal teams, ensuring consistent and accurate communication on file status List new business files from clients, verifying all details through system checks and thorough review Assess and analyze files, reports, and correspondence to provide updates and direction to collectors and tracersCommunicate regularly with clients via phone and email regarding account status, settlements, and payment inquiries Process and maintain file updates, including payments, adjustments, rollovers, and new account activity Work with data from multiple sources, converting and formatting files into standardized formats such as Excel and TXTUpload and manage data within internal systems, ensuring accuracy and completeness Identify and correct file conversion errors within internal systems (CRS) Generate and distribute weekly and monthly reports to internal teams and clients Process invoices, statements, and verify account balancesSupport additional administrative functions and provide backup support to other departments as needed What You Bring

Strong communicators with excellent interpersonal skills Relationship-focused and customer‑oriented Organized, detail-focused, and able to manage multiple priorities Self‑motivated and results‑driven Comfortable working both independently and within a team Skilled in problem‑solving and decision‑makingProficient in Microsoft Office and general computer systems Experience in sales, client relations, or customer service is an asset—but not required. If you're eager to learn and grow, we’d love to hear from you How We Support You

Reliable, full‑time work in a structured office setting Group benefit plan to support your health and peace of mind Subsidized public transit to make your commute easier On‑site Wellness Room for mental health breaks and relaxation Secure downtown location that’s convenient and accessibleFriendly, inclusive, and supportive team culture we’re here to help each other succeed Opportunities for growth and development, whether you’re building a long‑term career or gaining valuable experience Conditions of Employment

Must be legally eligible to work in Canada (valid work permit, permanent residency, or citizenship) Available for full‑time work Criminal Record Check may be required

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