Call Centre Dispatcher, St. John's

Now, if you were to come on board as a Call Centre Dispatcher, we'd ask you to do the following for us:

Responsibilities

Respond to customer inquiries regarding Patient Transport and Environmental Services

Utilize computer/on-line guidelines in responding to customer inquiries

Communicate with customers to help them understand proper use of the facility they are in

Resolve customer issues related to Environmental Services and Patient Transport

Complete, process, and maintain applicable paperwork and records

Research and resolve customer disputes and problems within established limits

Handle dissatisfied customers in a courteous and professional manner

Strive to resolve customer issues on the first call without having to transfer callers

Follow escalation procedures as needed

Qualifications

Minimum 2 years’ experience in a Call Centre

Excellent interpersonal skills to interact, motivate, and communicate with a wide range of staff and hospital personnel in a professional manner

Effective verbal and listening communication skills

Strong, genuine customer‑focused service and quality attitude

Proficient in Microsoft Office with exceptional Excel skills

Benefits

Join an award‑winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail&Hospitality, and FORTUNE World’s Most Admired Companies.

The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.

Health&Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.

Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.

A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual and financial well‑being. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.

We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

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