It Helpdesk Support Analyst Permanent Middlesex County

Take the next step in your IT career with the Canadian Mental Health Association as a Permanent IT Helpdesk Support Analyst. This position provides vital first-line response to users needing technical assistance. In this role, you'll engage directly with end-users, addressing a variety of technical issues related to hardware and software. You'll document interactions accurately and follow through until issues are resolved. Your solid communication and problem-solving skills are essential as you navigate the complexities of IT support in a customer-focused approach. Key Responsibilities: • Diagnose hardware and software problems for users • Respond to helpdesk tickets through various channels • Manage installation and maintenance of IT systems • Maintain performance logs and reporting • Streamline communication with other IT programs Requirements: • College diploma or related degree in IT • Minimum G2 Driver’s License and vehicle for travel • Current Criminal Record Check is mandatory • Hands-on experience in tech support • Solid analytical and customer service skills Deliver exceptional IT support and usability in agile environments, contributing significantly to the CMHA's mission. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nhmpe