Contact Center Recruiter, North Sydney South Central

LOCATION Sydney, NS

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring a proactive and people-oriented

Contact Center Recruiter

to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations.

POSITION RESPONSIBILITIES Key Responsibilities:

Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.

Source candidates through job boards, social media, referrals, and recruitment events.

Conduct interviews, assessments, and background checks.

Coordinate with hiring managers to understand staffing needs and timelines.

Maintain accurate recruitment records and reports.

Ensure a positive candidate experience throughout the hiring process.

Support employer branding and recruitment marketing initiatives.

CANDIDATE QUALIFICATIONS All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Associate's Degree, Certification or Equivalent Combination of Training and Experience

1+ years of experience in recruitment, preferably in a BPO or high-volume environment.

Strong sourcing, interviewing, and candidate evaluation skills.

Familiarity with applicant tracking systems (ATS) and recruitment tools.

Excellent communication and organizational skills.

Ability to manage multiple roles and deadlines simultaneously.

CONDITIONS OF EMPLOYMENT All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

Paid Time Off:

Earn PTO and paid holidays to take the time you need.

Health Benefits:

Full-time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance:

Access life insurance options to safeguard your loved ones.

Supplemental Insurance:

Accident and critical illness insurance

Career Growth:

With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training:

Learn new skills while earning a paycheck.

Fun, Engaging Work Environment:

Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code:

Be comfortable while you work.

PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

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