MCI Client Services Management Expert, North Sydney South Central

Join MCI as a Client Services Management Expert, guiding clients through exceptional service delivery and performance monitoring. Your expertise will be crucial in a BPO-driven environment.

As the client services lead, you will be accountable for managing client accounts while ensuring adherence to KPIs and SLAs. Collaborating with diverse teams within MCI, a tech-enabled service leader, you will focus on continuous improvement and relationship management. Your experience will aid in client onboarding and performance evaluations.

Key Responsibilities:• Act as the primary liaison for assigned clients. • Execute regular performance evaluations and business reviews. • Ensure strict compliance with service agreements. • Work across teams to troubleshoot and resolve issues. • Detect growth paths and service improvement opportunities.

Requirements:• 3+ years of client services or account management experience. • Strong skills in communication and relationship building. • Ability to analyze data effectively for client insights. • Experience managing multiple accounts simultaneously. • Bachelor’s degree in relevant fields.

Bring your client management acumen to MCI and enhance service standards across all accounts. #J-18808-Ljbffr