Contact Center Customer Service Representative, North Sydney South Central

Customer Service Representative– Sydney, NSW MCI

is a global technology‑enabled business services company with a strong call center footprint. The role involves handling customer inquiries, resolving issues efficiently, and representing respected brands with professionalism and care.

Key Responsibilities

Handle inbound calls, emails, or chats from customers.

Provide accurate information about products, services, and billing.

Resolve customer complaints and escalate when necessary.

Maintain detailed records of customer interactions.

Follow company procedures and compliance guidelines.

Meet performance goals related to quality, efficiency, and customer satisfaction.

Participate in training and coaching to improve service delivery.

Desired Qualifications&Eligibility

Must be 18 years or older.

High school diploma or equivalent.

1+ years of customer service experience, preferably in a contact center.

Strong communication and interpersonal skills.

Ability to multitask and work in a fast‑paced environment.

Familiarity with CRM systems and call center tools.

Fluent in English and Spanish.

Location&Eligibility

Must be authorized to work in the country where the job is based.

Background&Security Checks

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

Benefits&Compensation

Paid Time Off and paid holidays.

Health benefits through Blue Cross.

Life insurance options.

Supplemental accident and critical illness insurance.

Career growth opportunities.

Paid training.

Fun, engaging work environment.

Casual dress code.

Physical Requirements The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move about the office, reach, lift or carry up to forty (40) pounds.

Americans with Disabilities Act (ADA) Policy It is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. If reasonable accommodations are needed, please contact Human Resources.

EEO Statement MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. MCI will not tolerate discrimination or harassment based on any protected characteristic. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or any other characteristic protected by applicable laws, regulations and ordinances. MCI will provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where an employee works.

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