Customer Service Technical Support Agent, North Sydney South Central

Enhance your customer service skills as a Technical Support Agent with MCI. This role combines technical troubleshooting with excellent client communication to resolve issues efficiently.

As a Technical Support Representative, you will engage with customers, manage their inquiries, and ensure satisfaction through effective problem resolution. This entry-level role provides on-the-job training, making it perfect for those looking to start a career in technology while honing their customer support skills.

Key Responsibilities:• Manage inbound and outbound customer contacts professionally • Ensure effective problem-solving for first-call resolutions • Document customer interactions accurately for follow-up • Research necessary details to respond to inquiries • Attend training for ongoing skill development

Requirements:• Age of at least 18 and a high school diploma • Proficient organizational and communication abilities • Basic knowledge of Microsoft Office products • Ability to type quickly and accurately • Strong customer service orientation with a focus on empathy

Develop your tech support expertise while serving customers at MCI. #J-18808-Ljbffr