Sydney Call Center Operations Manager Cape Breton Island

Manage call center operations as the Call Center Manager in Sydney, NS, ensuring high performance and client satisfaction in a bustling workplace. Mentor staff while driving engagement and meeting KPIs. This role is designed for candidates with substantial experience, requiring a bachelor’s degree and over 5 years in the contact center industry, including management exposure. You'll oversee daily operations, manage workforce planning, and collaborate with clients to meet expectations, all while fostering team development and engagement. Key Responsibilities: Manage daily operations and uphold performance metrics Lead and mentor team members to boost engagement Analyze performance and propose improvement strategies Collaborate with clients regarding service delivery standards Handle workforce scheduling and resource planning Requirements: Bachelor’s degree in business, Operations, or similar Over 5 years of contact center experience At least 2 years in a managerial position Proficient in CRM and contact center software Solid leadership and analytical skills Use your expertise to enhance service and team effectiveness in a vibrant contact center setting. Apply on Kit Job: kitjob.ca/job/2q2f2o