Customer Experience Associate, Terrebonne

Job Description Work Location:

L'Assomption, Quebec, Canada

Hours:

18.75

Line Of Business:

Personal&Commercial Banking

Pay Details:

22.50 CAD / 22.50 - 28.33 CAD / 28.33 per hour

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

In This Role, You Will

Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics

Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirements

High School diploma and/or 1+ years of relevant experience

Undergraduate degree or equivalent is an asset

Strong administration, organizational, planning and time management skills to work in a fast-paced environment

Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet

A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities

A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Language Requirements: Fluency in both French and English

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Who We Are TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches/stores. TD serves over 27 million households and businesses in Canada, the United States, and around the world. TD colleagues bring skills, talent, and creativity to foster deeper relationships and a simpler banking experience. TD is committed to client experience and believes all colleagues are client facing.

Additional Information Our Total Rewards Package:

TD offers a base salary, variable compensation, and various benefit plans including health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.

Other Information:

The job opportunity is subject to provincial regulation for employment purposes. Each province or territory may have its own regulations.

Colleague Development:

Regular development conversations, access to online learning, and mentoring programs to support career growth.

Training&Onboarding:

Training and onboarding to help you succeed in your new role.

Interview Process:

We will contact candidates of interest to schedule an interview and strive to communicate outcomes by email or phone.

Accommodation:

We value accessibility. Please inform us if you need accommodations during the interview process.

Language Requirement (Quebec Only) Ce poste n’exige pas la maîtrise d’une langue autre que le français.

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