Guest Services Representative (Ontario)

Job Type: Part‑Time Wage Range: $21.28-23.64 per hour We’re looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional experience. If this sounds like you, then apply for this exciting opportunity at Gateway. Don’t miss the chance to get your foot in the door of a growing national company and allow your career to blossom. We Provide Full benefits package for full time employees Retirement savings plan Exciting, supportive and fun work environment Family and friends discounts on travel, tech, food, beverage, and fitness Development and training opportunities Key Responsibilities Meet, greet and assist guests, answer inquiries, and provide solutions for any concerns Provide information on current and upcoming events and promotions Explain and enroll customers in the rewards loyalty program Assist in implementing on‑site events, promotions and entertainment initiatives What You Bring A minimum one year of experience in a related field Proven high level of customer service Organizational, interpersonal, analytical and communication skills. Intermediate knowledge of computer programs and mathematical skills The ability to obtain registration with provincial gaming regulatory body Friendly and personable energy and a willingness to go the extra mile for guests. Excellent communicator who can comfortably talk to guests regarding events and promotions. Able to juggle multiple tasks, manage time efficiently, and thrive in a fast‑paced environment. Patient, positive demeanour with everyone you meet. Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team-Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know. This job posting is for an existing vacancy. Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pua6e