Service Advisor, Timiskaming North (Iroquois Falls A)

Rush Truck Centres of Canada is a part of Rush Enterprises, the largest commercial vehicle dealership group in North America. We represent a wide range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we are looking for top talent to join our team.

Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. This position is full-time from Monday to Friday from 8:00 am to 5:00 pm at our Timmins location.

Responsibilities

Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.

Scheduling service appointments.

Provides customers with complete and accurate written cost estimates, establish time require to complete work.

Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.

Obtain customer signature on repair orders.

Establish customer method of payment.

Obtain credit approvals.

Check on progress of repairs and contact customers regarding changes in estimate or promised time.

Review and close repair orders.

Explain completed work and all charges to customers

Cross trained as a parts counter person.

Complies with all relevant Health&Safety, and Environmental policies and procedures.

Expected to have a positive attitude and promote a healthy work environment.

Other related duties as assigned by management from time to time.

Basic Qualifications

High School Diploma or equivalent. College or post-secondary education is preferred.

Previous experience in Heavy Truck, Automotive or related industry experience preferred.

Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.

Strong interpersonal skills and customer focus.

Excellent written and verbal communication skills.

SAP experience is an asset

Criminal Record Check.

Valid driver’s license and Drivers Abstract.

We offer the following Benefits

We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.

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