Sr. Client Manager, Business Insurance (Timmins)

Business Line: Mid‑Market Commercial Hours Per Week: 35 (Full‑Time) Location: Ottawa, Ontario - Hybrid Setting Job Duration: Full‑Time, Permanent, Current Vacancy Wage Transparency: Base salary range: $80,000 to $90,000. Salary will be determined on a case‑by‑case basis by experience, credentials, education, certifications, skill level, scope of the position, and geographic location. Performance‑based incentives may also apply. About the Role: The Ontario Commercial Lines Division seeks a Senior Account/Client Manager to manage day‑to‑day client interactions and maintain relationships with both client and carrier representatives, while supporting the broader commercial insurance business. Responsibilities - Collaborate with a producer to prepare applications, specifications, and marketing strategy for current business and renewals of an assigned book of business. - Provide professional and prompt customer service via phone, email, and walk‑in inquiries on new and existing client accounts, addressing questions on coverage, billing, claims reporting, audits, etc. - Identify revenue growth opportunities by spotting needs for additional lines of coverage, cross‑selling within the organization (P&C; lines, Group Benefits, Wealth Management), and generating referrals for new opportunities. - Lead efforts to maintain positive, long‑term relationships with clients, insurance carrier representatives, and internal NFP staff. Qualifications - RIBO license required. - Typical experience: more than 5 years in the insurance industry, either broking or underwriting. - Extensive experience placing multi‑line coverage on mid‑market to complex accounts. - Exceptional verbal and written communication skills with the ability to interact effectively with diverse stakeholders. - Client‑focused mindset with proven ability to establish and maintain effective relationships. - High‑level organizational skills with the ability to prioritize multiple tasks and meet deadlines. - Strong analytical and problem‑solving skills with keen attention to detail. - Flexibility and adaptability to changing priorities, deadlines, and technology. - Extensive insurance carrier relationships. - Proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with EPIC system an asset. Benefits - Hybrid environment approach supporting staff and client needs. - Annual bonus plan for all employees. - Matching RRSP plan of 5% of salary. - Referral commission plan. - Generous benefits plan including Health Care Spending Account effective from day one. - Full support for continuing education and internal career growth opportunities. - Reimbursement of license fees and professional membership dues. - Global team of industry leaders focused on employee retention, client growth, and innovation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position. Apply on Kit Job: kitjob.ca/job/2otak5