Retail Operations Supervisor (Northeastern Ontario)

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards. Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, such as weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store. Key Responsibilities - Customer Engagement: Model and coach our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available. - Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers. This includes the sales floor being customer-ready every day, visual merchandising, promotional set‑ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence. - Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high‑performance and sales‑focused culture. - Communication: Facilitate transparent and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly. - Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment. - Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management. Qualifications - 3+ years of prior customer service experience in retail is required. - 1‑2 years of prior supervisory experience with direct accountability for achieving sales and service targets. - Ability to operate in a fast‑paced environment with strong prioritization, organization, and multi‑tasking skills. - Strength and keen eye for visual merchandising. Benefits - Health and Dental perks - RRSP/DPSP - Performance bonuses - And more… EEO Statement We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know. Apply on Kit Job: kitjob.ca/job/2otdo6