Call Centre Sales Supervisor In Ontario Toronto

Lead the Inside Sales team as a Call Centre Sales Supervisor in Ontario. Drive exceptional client experiences through coaching and mentoring while overseeing daily operations and quality assurance. Our client in Ontario, Canada, is seeking a Call Centre Sales Supervisor to support their Inside Sales team. This in-office role involves coaching, providing critical training, and managing quality assurance to deliver a top-notch client experience. Collaborate across departments and participate in special projects to enhance service delivery. Key Responsibilities: • Coach and mentor Inside Sales Professionals for quality service • Model best practices during counselling interactions • Lead quality assurance operations with continuous improvement • Monitor team performance and manage scheduling • Prepare reports for leadership review on team metrics Requirements: • Bachelor’s degree is required • Minimum five years of people-management experience • Background in credit or financial services preferred • Solid communication and relationship-building skills • CFC/AFCC designation to be achieved within twelve months Become a pivotal leader in enhancing client support and team performance with our Ontario client. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o6s9t