Experienced General Manager Transforming Travel Agency …, Toronto

Step into a leadership position as a General Manager in the travel industry. Lead a dedicated team, implement customer-centric solutions, and expand operations across Canada seamlessly. This role is ideal for professionals with a minimum of 5 years in senior management, particularly within travel or customer service sectors. You will be responsible for daily operations, team leadership, and enhancing customer experiences while fostering a culture of accountability. Your strategic focus will guide the expansion of offices across Canada. Key Responsibilities: • Lead a team of 10+ in sales and service • Manage daily operations and attend to customer issues • Create processes that improve customer experiences • Oversee hiring and team development initiatives • Spearhead current office launches across the country Requirements: • At least 5 years of senior management experience • Background in team-based operations and performance management • Robust communication, leadership, and problem-solving skills • Financial acumen for budget and KPI management • Proficiency in Cantonese or Mandarin for effective leadership Transform customer experiences and team dynamics while managing a robust travel agency poised for growth across diverse Canadian locations. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o9f94