Leadership Role in Call Centre Operations (Toronto)

Elevate your career with Consolidated Credit Counselling Services of Canada as a Call Centre Supervisor. This role focuses on training, managing, and supporting a dedicated team while helping clients improve their financial situations. In this leadership position, you will play a vital role in fostering a culture of accountability and teamwork. Your responsibilities include mentoring Credit Counsellors, monitoring performance, and ensuring a positive client experience. The ideal candidate will thrive in an in-office environment and have a strong background in financial services. Key Responsibilities: • Coach and train credit counselling staff for excellence • Conduct quality assurance assessments on interactions • Manage daily operations, including scheduling • Prepare reports on team performance and challenges • Support hiring and onboarding of recent team members Requirements: • Bachelor's degree and relevant certifications • Management experience in credit counselling • Strong communication skills, both verbal and written • Ability to empathize with clients in distress • Experience in call centre or financial services Use your expertise to lead a compassionate team that helps clients navigate their financial journeys. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o0g36