Collections Call Centre Supervisor Toronto

Lead a motivated team at AllianceOne in Toronto as a Collections Call Centre Supervisor. Drive performance metrics and enhance customer experiences while offering support and guidance to your agents. This full time role focuses on managing agents effectively to meet operational goals at AllianceOne, a proud subsidiary of Teleperformance. You will oversee daily operations, ensuring agents are equipped with the knowledge and tools needed to exceed performance standards. Your leadership will directly impact client satisfaction and overall productivity. Key Responsibilities: • Manage team performance to achieve operational KPIs • Coach agents through feedback and performance monitoring • Provide real-time support during challenging customer interactions • Maintain quality control across communication channels • Ensure adherence to company policies and procedures Requirements: • Minimum 6 months supervisory experience • High school diploma required; bachelor’s preferred • 6 months as an agent within AllianceOne is beneficial • Strong emotional intelligence and interpersonal skills • Proficient in Microsoft Office Suite and Workday Inspire your team to excel in collections and maintain high service quality as a pivotal leader at AllianceOne. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o1hho