Iron Systems Customer Support Agent (Toronto)

Join Iron Systems as a Customer Support Agent, where you’ll manage 24x7 global customer care initiatives. Enjoy the flexibility of morning, evening, or night shifts in a vibrant technology setting. In this role, you will handle customer service operations across a global framework, ensuring adherence to service level agreements. You'll be tasked with monitoring support cases and coordinating with third-party vendors to enhance efficiency. Attention to detail will be crucial as you maintain customer service metrics and assist with fulfilling orders seamlessly. Key Responsibilities: • Oversee global customer care service operations • Ensure timely case closure as per SLAs • Interact with third-party vendors for efficiency • Manage daily command center operations • Track metrics and maintain service logs Requirements: • Proficient in verbal and written communication • Strong analytical and problem-solving capabilities • Versatile to work in a 24x7 environment • Detail-oriented in order processing and documentation • Capacity to adapt to fast-paced situations Leverage your skills in a pivotal role to enhance service delivery at Iron Systems. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o1ryx