Call Center Team Lead (Toronto)

Call Center Team Lead We are currently hiring a Call Center Team Lead for a full-time opportunity based in Scarborough, ON. We are looking for a motivated and hands-on leader with experience supporting customer service teams in a rapid-paced call center environment. Schedule • Monday to Friday • 8:30 AM – 5:00 PM Pay Rate • $22/hour Location • Scarborough, ON Responsibilities • Support daily call center operations and assist with team coordination • Monitor team performance and help ensure service standards are met • Conduct quality assurance (QA) reviews and provide coaching to agents • Assist with onboarding, training, and development of customer service representatives • Track productivity and maintain performance reports using Excel • Help resolve escalated customer concerns in a professional manner • Encourage a positive and productive team environment • Support continuous improvement initiatives within the department Requirements • Previous experience in a call center environment with team lead or supervisory responsibilities • Experience with QA monitoring and service quality evaluations • Experience training and coaching agents • Proficiency in Microsoft Excel for reporting and performance tracking • Strong communication and leadership skills • Ability to multitask in a fast-paced environment • Organized, reliable, and detail-oriented Preferred Qualifications • Experience handling KPIs and call metrics • Strong customer service and conflict resolution skills • Experience supporting high-volume call center operations Apply on Kit Job: kitjob.ca/job/2nn4fz