Smart Home Technical Support Agent (Toronto)

Serve as the front line for customer inquiries as a Smart Home Technical Support Agent. Dive into problem-solving to assist Smart Owners via phone, email, and chat. This remote full-time position requires a keen ability to address technical and non-technical issues, providing expert guidance on installation and software. Documenting each interaction and applying knowledge from training will enrich customer experiences. You’ll need strong research skills and a willingness to embrace current technologies. Key Responsibilities: • Diagnose and resolve diverse technical issues • Support customers with device installations • Educate on software usage and energy-saving tips • Keep accurate records of customer interactions • Navigate multiple tools and systems for inquiries Requirements: • Proven experience in customer service roles • Superior verbal and written communication ability • Demonstrated multitasking skills with various systems • Eagerness to learn about smart-home technology • Passionate about helping customers and solving problems Utilize your technical expertise and customer service skills to create stellar support experiences in a fully remote setup. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nniks