Intake Social Worker - Canada Summer Jobs (Toronto)

VHA Home Health Care (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home. Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, The freedom and flexibility cant be beat. Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us I love the inclusive culture. I feel welcome and at home. Pay Range $25.04 - $29.61/hour (placement on salary range as per Collective Agreement) As this role is being funded by the Canada Summer Jobs program, the following are eligibility requirements: You are between 15 and 30 years of age at the start of the employment You are a Canadian citizen or permanent resident or person to whom refugee protection has been conferred under the Immigration and Refugee Protection Act (foreign students are not eligible) You are legally entitled to work in Canada in accordance with relevant provincial/territorial legislation and regulations You have a valid Social Insurance Number at the start of employment and be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations What will be your role? To perform all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. This includes gathering relevant information, assessing needs, and ensuring appropriate program aligns with funder requirements. This includes receiving, assessing, and processing all requests for service from potential clients and referral sources. To provide explicit and accurate information regarding service eligibility criteria, the full range of programs and support available, and offer timely referrals to other relevant community resources. This role is essential in ensuring adults, seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA. Key Areas of Accountability: Assist with intake coordination, gathering information and updating client file Provide program and intake coverage during supervisor client visits in the community Provide program administrative support to program supervisor Respond to client, staff, and community inquires and direct them appropriately Support data entry, tracking, and maintenance of program database Provide general support to frontline staff to enhance program delivery Participate in team meetings, offering administrative updates and support Assist with outreach activities, distributing materials, and updating resource list. Provide program coverage for various program supervisors Key Skills, Experience and Behaviours Required for this Position: Bachelors degree in a related field: BSW or Social Services combined with 1-3 years'' experience. Registered with the College of Social Workers and Social Service Workers (OCSWSW) (asset). 1 to 3 years of experience as an intake worker or similar position for a social service agency. Knowledge of the social services available to adults with mental health issues, the disabled, seniors, child, and family. Excellent intake assessment, formulation, and case planning skills. Excellent problem-solving skills with a client-centred approach and crisis intervention. Demonstrated commitment to client and family-centered care. Strong verbal, written, and interpersonal communication skills. Outstanding ability to engage with people over the telephone. Ability to handle a high volume of telephone intake calls and inquiries. Ability to multitask and to be part of a high-energy team in a rapidly growing department. Knowledge of community social and health services and established contacts with other agencies. Knowledge of the City, TTC routes, and the various components of the Agency is preferred. Excellent interpersonal, communication, and organizational skills. Computer skills in word processing and data entry. Demonstrate efforts to continuously develop and upgrade skills. What makes VHAs compensation unique? Benefits and pension plan for permanent eligible employees Compensation for education and professional development VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career Mentorship and peer support Career development opportunities Employee and family assistance program Wellness resources Perks & discounts Staff & service provider events Accommodation and VHAs commitment to DEI At VHA Home Health Care (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. I Apply on Kit Job: kitjob.ca/job/2ohkku