Consolidated Credit Call Centre Supervisor Position (Toronto)

Become a Call Centre Supervisor at Consolidated Credit Counselling Services of Canada, where empathy meets leadership. This in-office role requires you to guide a team towards delivering exceptional client experiences every day. This role involves coaching and training Credit Counsellors, ensuring quality assurance in client interactions, and overseeing the call centre's day-to-day operations. Solid communication skills and a genuine concern for client welfare are crucial as you help individuals navigate financial stress. Key Responsibilities: - Mentor and guide Credit Counsellors for client success - Support calls and interactions as necessary - Lead quality assurance initiatives for client counseling - Manage call centre performance and scheduling - Provide performance-related reports to leadership Requirements: - Bachelor's degree required - Strong people leadership experience - Excellent communication and relationship-building skills - Empathetic approach to client interactions - Previous call centre experience in financial services preferred Bring your leadership talent to a meaningful role that prioritizes giving back to the community at Consolidated Credit.#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oose7