Call Centre Leadership Role in Toronto

Join AllianceOne as an Assistant Call Centre Manager in Toronto! Lead a dedicated team focused on delivering superior client experiences and operational success. In this influential role, you will oversee the work environment, ensuring client satisfaction while being responsible for program profitability. Your primary duties include managing supervisors and fostering a culture of high performance through guidance and training. Compliance with company policies, performance tracking, and collaboration with multiple departments will be essential to meeting organizational goals. Key Responsibilities: - Support and develop Supervisors for optimal performance - Ensure adherence to security and HR policies - Manage program performance scorecards based on strategic goals - Engage in client escalation processes - Assist in daily call center operations and business planning Requirements: - Minimum of 2 years in a leadership position - Previous call center experience preferred - High school diploma; pursuing a bachelor’s is a plus - Robust analytical and communication abilities - Goal-oriented and a team player Lead with empathy and strategic vision at AllianceOne in Toronto and inspire your team to achieve excellence. Apply on Kit Job: kitjob.ca/job/2ot4gs