Supervisor for Collections Call Centre (Toronto)

Empower your call centre team at AllianceOne as a Collections Supervisor in Toronto! Oversee agents' performance while optimizing customer interactions and achieving critical operational targets. In this full-time role, you will drive your team to success by managing their performance and enhancing customer satisfaction levels. Your leadership will be key to developing agent skills and ensuring they meet client requirements effectively. Foster a motivated work environment that emphasizes continuous improvement and accountability. Key Responsibilities: - Guide and evaluate agents to surpass performance metrics - Conduct regular feedback sessions and coaching - Address escalated customer inquiries professionally - Monitor service levels to maximize productivity - Communicate company policies clearly to your team Requirements: - 6 months of supervisory or leadership experience - High school diploma; bachelor’s degree preferred - Experience as an AllianceOne agent is a plus - Robust problem-solving and critical thinking skills - Familiarity with Microsoft Office Suite Lead your team towards achieving excellent performance standards in the dynamic landscape of collections at AllianceOne! Apply on Kit Job: kitjob.ca/job/2ot99i