Supervisor for Collections Call Centre (Toronto)
Supervisor for Collections Call Centre (Toronto)
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Toronto, Canada
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Posted: less than a week ago
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Description
Empower your call centre team at AllianceOne as a Collections Supervisor in Toronto! Oversee agents performance while optimizing customer interactions and achieving critical operational targets.
In this full-time role, you will drive your team to success by managing their performance and enhancing customer satisfaction levels. Your leadership will be key to developing agent skills and ensuring they meet client requirements effectively. Foster a motivated work environment that emphasizes continuous improvement and accountability.
Key Responsibilities: • Guide and evaluate agents to surpass performance metrics • Conduct regular feedback sessions and coaching • Address escalated customer inquiries professionally • Monitor service levels to maximize productivity • Communicate company policies clearly to your team
Requirements: • 6 months of supervisory or leadership experience • High school diploma; bachelor’s degree preferred • Experience as an AllianceOne agent is a plus • Robust problem-solving and critical thinking skills • Familiarity with Microsoft Office Suite
Lead your team towards achieving excellent performance standards in the dynamic landscape of collections at AllianceOne! J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oxpng
In this full-time role, you will drive your team to success by managing their performance and enhancing customer satisfaction levels. Your leadership will be key to developing agent skills and ensuring they meet client requirements effectively. Foster a motivated work environment that emphasizes continuous improvement and accountability.
Key Responsibilities: • Guide and evaluate agents to surpass performance metrics • Conduct regular feedback sessions and coaching • Address escalated customer inquiries professionally • Monitor service levels to maximize productivity • Communicate company policies clearly to your team
Requirements: • 6 months of supervisory or leadership experience • High school diploma; bachelor’s degree preferred • Experience as an AllianceOne agent is a plus • Robust problem-solving and critical thinking skills • Familiarity with Microsoft Office Suite
Lead your team towards achieving excellent performance standards in the dynamic landscape of collections at AllianceOne! J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oxpng
Highlights
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Company nameAllianceOne
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Job positionSupervisor for Collections Call Centre (Toronto)
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Supervisor for Collections Call Centre (Toronto) has been posted in the Toronto Customer Service & Call Center category on Locanto.
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