Consolidated Credit Call Centre Supervisor Position Toronto

Become a Call Centre Supervisor at Consolidated Credit Counselling Services of Canada, where empathy meets leadership. This in-office role requires you to guide a team towards delivering exceptional client experiences every day. This role involves coaching and training Credit Counsellors, ensuring quality assurance in client interactions, and overseeing the call centres day-to-day operations. Solid communication skills and a genuine concern for client welfare are crucial as you help individuals navigate financial stress. Key Responsibilities: • Mentor and guide Credit Counsellors for client success • Support calls and interactions as necessary • Lead quality assurance initiatives for client counseling • Manage call centre performance and scheduling • Provide performance-related reports to leadership Requirements: • Bachelor’s degree required • Solid people leadership experience • Excellent communication and relationship-building skills • Empathetic approach to client interactions • Previous call centre experience in financial services preferred Bring your leadership talent to a meaningful role that prioritizes giving back to the community at Consolidated Credit. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p26w5