CX Strategist, Toronto

Our consulting client is looking for a CX Strategist to join their team. This will be starting in September, for 6+ months, fulltime hours per week.

The rate range is $90-110 per hour, CAD.

What you will do:

• Act as the strategic leader for the 360 degree CX roadmap
• Lead workshops, customer interviews, personal development and journey mapping across the lines of business, for the product.
• Author the opportunity map, measurement framework and operating model.
• Bridge the brand voice across all departments and lines of business

Skills needed:

• 10+ years of experience in CX and human centered design
• automotive or D2C experience
• EN/FR market sensibility (Canada)
• Executive facilitation experience.