Call Centre Supervisor (Toronto)

YWCA Toronto has partnered up with our employer partner for this exciting opportunity– and you don’t want to miss it! Position Overview We are seeking a motivated Call Centre Supervisor to support our Canadian operations with Service ON. The successful candidate will oversee daily call centre activities, support team performance, and ensure high-quality customer service delivery. This role includes coaching team members, monitoring quality assurance (QA/QC), and handling escalations through group chats, follow-ups, and call-backs. Full training will be provided. Key Responsibilities - Supervise and support call centre agents in daily operations - Provide coaching, feedback, and performance guidance - Conduct QA/QC reviews to ensure service standards are met - Manage group chats, follow-ups, and customer call-backs - Assist with training and onboarding of new staff - Support operational goals and team productivity Requirements - Previous call centre experience is required - 1–2 years of supervisory experience preferred - Strong communication and coaching skills - Basic to intermediate Excel skills - Positive attitude with willingness to learn and grow into a leadership role - Ability to work in a quick-paced environment Compensation - Starting wage: $21/hour - Wage increase available after successful completion of 3-month probation period What We Offer - Full training provided - Opportunity for career advancement into leadership roles - Supportive team environment - Stable full-time schedule How to register? This hiring event is only open to individuals registered with YWCA Toronto’s Employment Program. You must be eligible for our services to attend. Once you apply through Indeed, we will review your application and connect you with an Employment Consultant who will guide you through the next steps and introduce you to the recruiter attending the event. This step is required to secure your spot — don’t miss it! Spots are limited and reviewed on a rolling basis, so apply TODAY! Perks and Benefits of joining YWCA Toronto’s Employment Program: - Exclusive access to top-tier hiring events with major employers. - Free one-on-one consultation with an expert Employment Consultant who will provide insider tips, resume support, and tailored advice on how to stand out. - Direct connections to employers and recruiters through your consultant. Pay: From $21.00 per hour Application question(s): - (required) What is your status in Canada? Please select one: Canadian Citizen; Permanent Resident; Convention Refugee with Work Permit; Protected Person with Work Permit; International Student; Other (please specify) - (required) Are you legally allowed to work in Canada? - (required) What's your current work status? Are you working full-time, part-time or unemployed? - (required) Are you currently registered with another Employment Ontario Service provider? If so, please indicate. - How strong are your Excel skills? - Do you have previous call centre experience? Work Location: In person Apply on Kit Job: kitjob.ca/job/2p6fpj