Retail Store Assistant Manager (Old Toronto)

Job Purpose This role is integral to the growth of Clore and achievement of the company objectives at store level. The Retail Store Assistant Manager is responsible for assisting the Retail Store Manager in all aspects of managing all of the day-to-day retail operations in compliance with company objectives and procedures while enhancing Cloré’s brand image. The Assistant Manager’s main goal is to create and maintain a high performing, functional yet welcoming store environment, with a focus on courteous customer service excellence. The Assistant Manager’s duty is to maintain a set standard of professional image and service on a day-to-day basis amongst all staff members. Responsibilities - Support the Store Manager with daily operations and help lead the sales floor to meet store goals - Assist with sales, inventory, and team performance reporting; submit updates to the Store Support Center (SSC) when needed - Help create staff schedules and ensure shifts are properly covered - Coach and support all team members with regular feedback, training, and accountability so everyone is clear on their role and expectations - Lead onboarding for new hires and train team members on store routines, policies, safety, and cash handling - Manage weekly stock orders and ensure store supplies are maintained - Supports stock accuracy, supervises inventory counts, helps resolve issues, oversees stock handling in absence of Inventory Specialist - Lead by example in delivering excellent customer service, and support others in doing the same - Handle escalated customer concerns calmly and professionally - Stay up to date on new products, company updates, launches, and promotions - Keep the store safe, clean, and organized at all times - Step in for the Store Manager when they are off or unavailable - Create and maintain a positive, skilled, and team-driven work environment - Supports day-to-day execution of merchandising initiatives. Assigns team tasks, ensures displays are set and maintained, and that signage or promotional materials are applied correctly. - Help identify and track down operational issues as they arise. Analyze patterns or repeated errors (e.g., wrong stock counts, recurring staff mistakes), and support process changes or retraining to fix and prevent them. - Take on other tasks as needed to support the success of the store Competencies The role of the Retail Store Assistant Manager requires: - Leadership – Manages team and drives store goals - Time Management – Manages schedules, staffing, and priorities - Communication – Delivers feedback and coaching - Drive & Initiative – Identifies solutions and supports store improvement - Team Collaboration – Partners with Store Manager and team - Talent Development – Identifies and grows internal talent - Operational Judgment – Makes effective decisions under pressure - Upward Alignment – Connects team needs to store and company goals - Solution-Oriented – Suggests fixes, not just feedback - Effective Communication – Adjusts messages for staff and leaders Key Relationships This person reports directly to the Retail Store Manager Other key relationships are: - Retail Staff - In store and online customers - Warehouse Manager - Managers of Head Office in all departments Physical Requirements and Working Conditions - Working in a retail environment with high levels of traffic (customers and merchandise) - Standing and walking for the majority of shift - Constant communication with customers and employees - Required to lift up to 50 lbs - Other duties may be assigned as necessary Qualifications - Minimum of 2 years retail management experience - Post secondary education required, preferred in Business - Ability to effectively teach/develop others to the next level - Strong operations experience in receiving, stock and inventory, as well as front end management Apply on Kit Job: kitjob.ca/job/2pj6ma