Customer Service Rep Bilingual Senior (Toronto)

Please send your resume at if you are interested in this 9-month contract with Telecom client with a possibility of extension, if you are not interested, please feel free to pass it in your network for anyone looking for work. Job Title: - ''Customer Service Rep Bilingual Senior''Working Location: Montreal Contract: 9 months Role: Remote Shift schedule: Its not confirmed yet however it can be evenings and night as well as weekend. 4:30 midnight 8:00 AM Weekend: 8:00 4:30, 4:30 midnight, midnight to 8:00 AMDescriptions: Roles and Responsibilities: Responsible for responding to customer requests in a prompt, accurate, and skilled manner Develop and maintain positive client relationships while ensuring confidentiality Work with both internal and external teams to ensure the customers needs are met Process customer requests through utilization of the CRM tool Manage and update the inventory system Complete service orders Process invoices and complete billing Critical Qualifications/Competencies: As required to meet customers needs, successful candidate must pass Client, OPP background checks as well as the one from the Sret du Qubec to be able to work for this role Have a minimum of 3 years experience in customer service Bilingualism in French/English is mandatory Detail oriented Able to prioritize and multi-task at a high level Able to solve problems analytically Ability to adapt to change, in a competitive environment where priorities change frequently Self-motivated, self-governing, and accountable Advanced skills in Microsoft Office (Word, Excel, Power Point, etc.) Basic accounting knowledge is an asset Apply on Kit Job: kitjob.ca/job/2pjyuq