Intern (Toronto)

Position Details: Full Time, Contract Contract Length: 4 Months Taking care of our workplace has never been more important than it is today. The Nature Conservancy of Canada (NCC) is looking for a Records and Information Management Intern to join a team committed to protecting our most significant natural areas and the plants and animals they sustain. NCC is the nations leading not-for-profit, private land conservation organization, working to protect our most important natural areas and the species they sustain. Since 1962, we have brought people together to conserve and restore more than 20 million hectares across Canada. NCC takes a collaborative, evidence-based approach to achieve conservation success for the sake of nature and Canadians. With a national office in Toronto and seven regional offices across the country, NCC delivers results you can walk on. NCC recognizes that we work on lands that have long been cared for by Indigenous Peoples under their own laws and knowledge systems. We are committed to transforming how we do our work, advancing Reconciliation through conservation, and working with Indigenous Peoples in meaningful, respectful, and supportive ways. Position Summary The NCC IT Department is recruiting for a Technical Support Intern to work preferably in the Toronto area. You will report to the Help Desk Supervisor and work with 2-3 other support coordinators across Canada. The Service Desk team is led by the Operations and Service Desk Manager. The Service Desk team supports over 500 NCC users across Canada from 8am ET to 8pm ET on business days. This position is being hired to work 9am to 5pm Eastern 5 days a week Monday-Friday. This is a hybrid full-time intern position preferably located in Toronto so that you can attend our Toronto office up to two days a week. NCC is a heavy user of Microsoft 365 (email, One Drive, Teams etc.) so only apply if you have at least one year (or equivalent) of experience working in a 365 environment. Duties and Responsibilities Serve as the first point of IT contact for the organizations internal customers. Resolve customer issues to the best of their ability. Escalate unresolved issues to upper levels of support. Create and maintain user accounts in Active Directory and Azure Active Directory. Provision software to endpoint devices. Help to maintain the IT Asset Management database. Support the organizations mobile devices. Maintain a knowledgebase of incidents and resolutions. Proficient in troubleshooting iOS & Android devices. Position Requirements To apply for this job, you must: Be aged between 15 and 30 years old on the start date of the job; Have a valid Social Insurance Number (SIN); and Be a Canadian citizen, a permanent resident of Canada, or a person who has been granted refugee status in Canada. Sound technical knowledge relative to accountabilities. Interpersonal skills to establish and maintain relations with others (NCC staff, peers within other organizations, consultants, contractors, agencies / organizations) and to resolve project-related complaints, disputes and issues. Communication skills (listening, writing, verbal) to provide clear direction to those involved in / working on the project; to ensure solid understanding of work requirements, work guidelines and to encourage and sustain consensus building to make decisions. Time Management / organization skills to identify priorities, re-arrange work if required to meet identified deadlines. Application Deadline June 5, 2026 | 11:59pm EST, 9:59pm Mountain Time, 8:59pm Pacific Time, 10:50pm CST, 00:59 am +1 AST At NCC, we''re committed to providing a healthy, safe, barrier free and inclusive, workplace, where respect and diversity are recognized assets. We strive for bold conservation achievements in which equity, diversity and inclusion (EDI) are the norm. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. NCC implements an employment equity program and encourages members of designated groups to self-identify. Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact us by email at to make any required arrangements. If you have questions regarding accessible employment at NCC, please email us at . Apply on Kit Job: kitjob.ca/job/2pkcj1