Operations Manager for Housekeeping at Fairmont (Toronto)

Become the Senior Operations Manager, Housekeeping at Fairmont Royal York, ensuring cleanliness and guest satisfaction at this prestigious hotel. Your solid communication and motivational skills will be essential to lead our team effectively. As the Senior Operations Manager, you will oversee daily operations, focusing on housekeeping and health club services. Your role involves elevating colleague engagement and fostering positive relationships across departments. Implement strategic decision-making while utilizing key performance indicators to meet objectives and enhance guest experiences. Key Responsibilities: - Oversee all operations in the Housekeeping and Health Club departments - Lead and coach team to excel in service delivery - Maintain high cleanliness standards according to brand requirements - Foster cross-departmental relationships for seamless service experiences - Engage directly with guests to ensure satisfaction Requirements: - Hotel Management degree or equivalent preferred - 2–3 years in Housekeeping within a large hotel - Strong interpersonal and communication skills - Proficient in Excel and Property Management Systems - Flexible to work weekends and evenings Drive excellence in housekeeping and colleague engagement at Fairmont Royal York. Apply on Kit Job: kitjob.ca/job/2pnkmt