Manager, Process Engineering (Toronto)

About the role

A strategic and results‑driven Process Engineering Manager to lead Enterprise Operations Transformation initiatives across the financial services organization. This role will be instrumental in driving process excellence through Lean Six Sigma methodologies, advanced data analytics, cross‑functional collaboration, and change management principles, while applying project management best practices to ensure timely and effective delivery of initiatives. Lead end‑to‑end process improvement initiatives across Enterprise Operations, focusing on enhancing Operational Efficiency, optimizing Process Effectiveness, improving Quality, and elevating Customer Experience. Identify and eliminate waste, reduce cycle times, and optimize workflows using Lean Six Sigma tools. Leverage data analytics to uncover insights, validate hypotheses, and measure impact of transformation efforts. Manage multiple transformation projects concurrently, ensuring alignment with strategic goals, timelines, and budgets. Develop detailed project plans, track milestones, manage risks, and communicate progress to stakeholders. Apply project management methodologies (Agile, Waterfall, or hybrid) as appropriate. Partner with Analytics teams to develop dashboards and KPIs that monitor performance and drive continuous improvement. Collaborate with business units, technology teams, and support functions to align transformation goals with strategic priorities. Facilitate workshops, Kaizen events, and process mapping sessions to foster engagement and innovation. Apply structured change management approaches to ensure adoption and sustainability of new processes. Develop communication plans, training materials, and stakeholder engagement strategies. Report progress, risks, and outcomes to senior leadership and stakeholders. Qualifications

Bachelor’s degree in Engineering, Business Administration, or related field. Lean Six Sigma Green / Black Belt or equivalent certification required. 4+ years of experience in process engineering or operational excellence, preferably in financial services. PMP certification preferred. Strong analytical skills with proficiency in tools for process mapping (e.g., Visio or Lucid charts) and online collaboration tools such as Miro. Proven track record of leading cross‑functional transformation projects. Excellent communication, facilitation, and stakeholder management skills. Experience with change management frameworks (e.g., Prosci) is a plus. Benefits and Compensation

Expected base salary range: $80,000 - $95,000, plus an annual incentive bonus tied to performance. Competitive base salary and performance‑based incentive. Robust health and dental coverage through Manulife, and virtual healthcare via Dialogue. Group Retirement Savings Plan with up to 7% employer match. Work‑life balance with hybrid work model and versatile schedule. Generous vacation, statutory holidays, and 6 wellness days. Discounts from top retailers via WorkPerks and location‑based perks (gym memberships, Toronto Bike Share). On‑site gym access at London and Montreal offices. Education Assistance Program and Fairstone Academy for training and skill development. Parental leave top‑up program. One paid volunteer day per year. Equal Opportunity Employment

Fairstone is an equal‑opportunity employer. We will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence. Job Details

Full‑time, Permanent, Toronto (hybrid) location. Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

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