Personal Insurance Experience Leader Role (Toronto)

Join BrokerLink as a Customer Experience Leader in Personal Insurance based in Toronto. Drive exceptional service standards while leading dynamic teams in a full time capacity. As a key member of our Digital Ontario region, you will enhance customer experience through leadership and strategic planning. This position involves leveraging team talents to execute impactful marketing initiatives, requiring an on-site presence for development and coaching. Being a strong communicator, you'll inspire engagement within your team to achieve corporate objectives. Key Responsibilities: - Lead and engage teams for superior service delivery - Develop and implement regional marketing strategies - Analyze service issues and follow up with clients - Maintain relationships with key insurer partners - Oversee budget preparation and monitoring Requirements: - Proven leadership in insurance brokerage - Experience in hybrid team management - Strong analytical and problem-solving skills - College or university degree or equivalent experience - Willingness to travel as required Influence client satisfaction and team performance at BrokerLink in Toronto. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pigwz