Group Air Specialist, Toronto

About Us

At Wynford, we create transformative live and digital experiences that strengthen cultures and drive results for Fortune 100 and emerging clients. From global incentive travel and large events to experiential workshops and product launches, we deliver best-in-class events rooted in empathy, collaboration, and relentless innovation. Our passion lies in valuing every voice, fostering ownership, and designing with the end-user at heart.

About the Role

Reporting to the Manager, Group Air Solutions and working closely with the Registration & Event Solutions teams, the Group Air Specialist ensures air transportation needs for group and incentive travel programs are delivered accurately, efficiently, and with exceptional service.

The base salary range for this role is $70,000 - $85,000 annually.

Key Responsibilities

Air Operations & Logistics

• Manage all aspects of air transportation for assigned groups.
• Lead logistical planning for groups of varying sizes, scope, and complexity.
• Book and issue tickets using SABRE (GDS).
• Prepare, review, and maintain accurate flight manifests.
• Monitor flights, support on-call responsibilities, and assist with disruption management.
• Maintain operational flexibility by supporting different active programs during peak periods
• Liaise with air suppliers; review contracts for accuracy and scope changes.
• Support the ongoing maintenance of SOPs and SLAs for the Group Air team.
• Communicate risks, changes, and requirements internally and externally.

Customer Service

• Respond promptly to participant inquiries and change requests.
• Provide proactive communication regarding travel updates.
• Deliver outstanding customer service throughout the air experience.

Financial Stewardship

• Manage program air budgets and support reconciliation activities.
• Identify and manage financial risks related to air components.

Teamwork & Collaboration

• Work collaboratively with internal project teams.
• Support a positive, solution-oriented, and team‐focused environment.

What You Bring

• Post‐secondary education in business, event management, or a related field.
• Minimum 3 years of flight reservation experience (group travel preferred).
• TICO certification is an asset.
• Experience using SABRE GDS.
• Proficiency in Google Suite and Microsoft Office.
• Strong organizational and multitasking abilities.
• Excellent project management and prioritization skills.
• Ability to stay calm under pressure and meet tight deadlines.
• Strong analytical and problem‐solving skills.

Who You Are

• An exceptional communicator—verbal, written, and listening.
• Customer‐centric, with a service mindset and solution‐focused approach.
• Detail‐oriented, accurate, and committed to quality.
• Flexible, adaptable, and comfortable in a fast‐paced environment.
• A collaborative team player who builds rapport with colleagues and clients.

What We Offer at Wynford

• Total Compensation: Competitive salary with a comprehensive benefits package.
• Dog-Friendly Office: Bring your furry friend to work for good vibes.
• Time Off: Paid time off, including winter holiday closure, birthday off, and personal days.
• Professional Development: Monthly training, industry memberships, and learning opportunities.
• Wellness: Health & dental plans, fitness discounts, and an annual wellness stipend.
• Bonuses & Incentives: Company-wide bonus structure and recognition programs like the WynList.
• Work-Life Balance: Hybrid flexibility with a weekly anchor day on Wednesdays for in-office collaboration.
• Travel & Exploration: Opportunities to attend global FAM trips, tradeshows, and supplier events.
• Extra Perks: Discounts on activities, retail, team lunches, and a culture that celebrates curiosity and collaboration.

Working Conditions

Located in Toronto, this hybrid role requires strong attention to detail, multitasking, and managing time pressures and interruptions. Occasional travel is expected annually

Send Us Your Resume!

Interested applicants should send their resume and cover letter to . In your cover letter, please tell us why this opportunity is interesting to you.

Wynford is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We welcome applicants requesting accommodation at any stage of the hiring process.