Principal Associate in Operations at CapitalOne (Toronto)

Drive exceptional customer experiences as a Principal Associate in Operations with CapitalOne Canada. Collaborate across teams to manage Servicing Operations and exceed key performance metrics. As a Principal Associate, you’ll play a crucial role in transforming the operational landscape at CapitalOne. Your expertise will enhance customer satisfaction while ensuring alignment with compliance and business objectives. With a focus on operational efficiency, you will support strategic initiatives that contribute to long-term growth and success. Key Responsibilities: - Execute operational requirements individually and collaboratively - Manage Servicing OpEx through budget and workforce planning - Oversee Fraud queue operations with internal and external partners - Analyze call center performance for efficient workforce scaling - Align business objectives with operational excellence and customer service Requirements: - 3+ years operational expertise in a cross-functional role - 1+ years in Workforce Management, including forecasting and budgeting - Robust analytical problem-solving and critical thinking skills - Proven leadership in managing diverse teams and stakeholders - Effective communicator influencing senior leadership alignment Utilize your operational skills and problem-solving abilities to enhance customer experiences and drive performance at CapitalOne Canada. Apply on Kit Job: kitjob.ca/job/2pr5ej