Toronto Call Centre Supervisor (Collections)

Join AllianceOne in Toronto as a Call Centre Supervisor specializing in Collections. Lead a dedicated team, focusing on performance management and enhancing customer satisfaction. This full time opportunity revolves around developing and managing a team of collection agents to ensure operational efficiency at AllianceOne. You will play a crucial role in performance reviews, coaching, and maintaining service quality standards while addressing client inquiries. Your expertise will motivate team members and drive productivity. Key Responsibilities: - Oversee performance to attain KPIs and quality metrics - Provide coaching and support to agents - Address complex customer issues with professionalism - Ensure compliance with company policies across all operations - Share performance insights and improvement strategies Requirements: - High school diploma required; bachelor’s in progress preferred - 6 months supervisory experience necessary - At least 6 months experience as an agent at AllianceOne - Excellent emotional intelligence and leadership abilities - Proficient with Microsoft Office and familiar with Workday Shape the success of collections through effective team leadership and coaching as a Call Centre Supervisor at AllianceOne. Apply on Kit Job: kitjob.ca/job/2pr93j