Technical Customer Support Specialist (Toronto)

Become a Technical Customer Support Specialist at Spellbook and deliver top-notch support solutions to our clients. Use your technical acumen and problem-solving skills to streamline customer interactions. This position offers a chance to work with lawyers, helping them optimize their workflows through technology. You will tackle support tickets, conduct training sessions, and create valuable self-service resources. Ideal candidates will demonstrate at least two years' experience in similar roles. Key Responsibilities: - Manage customer inquiries via support tickets and live chats - Facilitate 1:1 and group training calls - Resolve issues in collaboration with the Engineering team - Analyze customer feedback for actionable insights - Update Help Centre articles and educational materials Requirements: - 2+ years in a technical customer support role - Comfort in leading small group training sessions - Familiarity with customer support tools like Intercom - Excellent communication skills, both verbal and written - Detail-oriented with solid problem-solving skills Drive customer success and enhance their experience with Spellbook's innovative solutions. Apply on Kit Job: kitjob.ca/job/2praod