Small Business Collections Analyst Remote (Toronto)

Elevate your career at Teleperformance as a Small Business Analyst focusing on delinquent accounts. This hybrid role offers a blend of customer interaction, analytical tasks, and negotiation skills. As a Small Business Analyst, you will manage a portfolio of past-due accounts, balancing collection efforts with robust customer relationships. This role requires at least three years of experience in collections or financial services, and you’ll need to apply your analytical talents to identify high-risk accounts while ensuring compliance with collection practices. Key Responsibilities: - Manage delinquent accounts and follow-up every three days - Negotiate resolutions while maintaining customer relationships - Monitor high-risk accounts, escalating as necessary - Analyze account information to recommend solutions - Complete documentation for account closures and extensions Requirements: - Bachelor’s in Business, Finance, or a related field - Minimum three years in collections or customer service - Proficiency in collections practices and Microsoft Office - Strong communication and negotiation skills - Bilingual in French is an asset Leverage your expertise in collections while working hybrid in Toronto with Teleperformance. Apply on Kit Job: kitjob.ca/job/2pres0