Senior Retention Manager Hybrid GTA (Toronto)

Join a leading Canadian DTC subscription brand as a Senior Retention Manager in the Greater Toronto Area. Drive post-purchase revenue strategies with expertise in email, SMS, and CRM automation. This full time hybrid role requires over five years of experience in retention, CRM, and lifecycle roles, specifically within DTC or subscription-based organizations. You will implement strategies that improve retention KPIs and foster customer loyalty through personalized lifecycle journeys. Your hands‑on approach to building post‑purchase funnels and optimizing customer interactions is crucial. Key Responsibilities - Build and optimize email, SMS, and CRM lifecycle journeys - Develop post‑purchase funnels driving repeat purchases - Conduct A/B testing to refine retention strategies - Collaborate with marketing, product, and operations teams - Lead and mentor team members on CRM initiatives Requirements - 5+ years in retention or CRM roles at a DTC brand - Proven track record in growing recurring revenue - Hands‑on experience with Klaviyo - Comfortable with segmentation and personalized marketing - People‑management experience preferred Utilize your strategic skills in a growing brand committed to customer retention and revenue growth. Apply on Kit Job: kitjob.ca/job/2prgqs