Senior Manager, Client Strategy (Toronto)

Responsibilities Lead strategies and program management with a focus on winning long‑term primary banking relationships while also finding opportunities to deepen client relationships on multiple projects. Leverage data and identify where clients are in their relationship with Tangerine and develop client‑centric multi‑channel outreaches to drive multi‑product cross‑sell, client engagement, and Primacy. Collaborate with squads and cross‑functional teams, own key KPIs, and ensure that strategies and tactics reach the desired targets. Be a business owner of a squad and oversee key performance indicators. Build always‑on multi‑channel outreaches to drive new cross‑sell penetration rates, grow balances with existing clients, and identify multi‑product cross‑sell opportunities. Continue to drive innovation to improve programs and focus on increasing client personalization using existing and new capabilities along with key data insights about our clients and priority segments. Track and measure performance across programs with analytics and key partners on a monthly/quarterly basis, and socialize results with stakeholders across multiple levels at the Bank. Conduct deep‑dive analysis with available client dashboards and analytics to identify new opportunities to enhance existing programs and stand up new programs. Lead SteerCo meetings, quarterly/annual planning, and larger presentations with stakeholders across the bank. Lead and drive a client‑focused culture throughout the team to deepen client relationships and leverage broader bank relationships, systems and knowledge. Build a high‑performance workplace and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work setting. Understand how the bank’s risk appetite and risk culture should be considered in day‑to‑day activities and decisions. Qualifications Post‑secondary education in a related field; marketing or business administration preferred. Multiple years of management experience, including in Channel Marketing, Channel Programs, Customer Strategy, or Product/Program Management. Strong ability to build comprehensive strategies and proposals. Ability to analyze large data sets and derive insights to drive strategy and post‑mortem conclusions. Strong organizational change management orientation. Strong strategic thinking and results focus skills. Demonstrated success in working cross‑functionally to deliver large, multi‑faceted programs. Understanding of retail products financials and P&L.; Strong understanding of client personalization and offline, online and assisted channels. Ability to own, motivate and drive large programs across multiple stakeholders. Strong relationship management and collaboration skills. Strong presentation deck building and delivery skills with partners and senior leadership audiences. Benefits Part of a diverse, inclusive, and purpose‑driven community of client‑obsessed innovators who move quick, push boundaries, and celebrate big together. Creating something game‑changing and the opportunity to make a mark on it. Access to thousands of online and in‑person learning experiences to elevate your career and accelerate your development. Competitive benefits and programs that support your wellbeing and financial goals – we invest in you today and in your future.* Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees). Location: Toronto, Ontario, Canada Apply on Kit Job: kitjob.ca/job/2pri3w