Platform Architect in Customer Outcomes (Toronto)

Take the lead as a Senior Principal Platform Architect in the Customer Outcomes team at ServiceNow. Help define technical strategies that optimize customer success on the ServiceNow platform. This role is pivotal in guiding customers to establish a robust technical foundation while aligning with best practices. You’ll collaborate with cross-functional teams and executive leaders to foster technical excellence and ensure integration with key applications. Your leadership will be vital in influencing successful outcomes and mentoring emerging talents. Key Responsibilities: • Serve as a technical expert across multiple projects • Collaborate with Enterprise Architects and stakeholders • Cultivate relationships to understand customer ambitions • Develop strategies to minimize technical debt • Support presales efforts and scoping engagements Requirements: • Minimum 15 years experience in skilled services • Proven experience in large-scale architecture programs • Ability to communicate complex ideas effectively • Experience in AI-driven workflows and decision-making • Current on ServiceNow certifications Lead transformative initiatives and enhance customer engagements with your strategic skills in this integral role. Apply on Kit Job: kitjob.ca/job/2pruqj